.db-admin-page{--admin-bg:#eef2f7;--admin-bg-soft:#f6f8fb;--admin-sidebar:#111827;--admin-sidebar-2:#0b1220;--admin-surface:#fff;--admin-surface-soft:#f8fafc;--admin-surface-muted:#eef3f8;--admin-text:#111827;--admin-text-muted:#5f6b7a;--admin-text-subtle:#8a94a6;--admin-border:#dde5ef;--admin-border-strong:#c6d1df;--admin-primary:#0f4fd7;--admin-primary-hover:#0b3fb2;--admin-primary-soft:#e9f1ff;--admin-primary-line:#aecaef;--admin-accent:#d9901d;--admin-accent-soft:#fff5df;--admin-danger:#be3030;--admin-danger-soft:#fff0f0;--admin-success:#147a4a;--admin-success-soft:#eaf8f1;--admin-warning:#9b650f;--admin-warning-soft:#fff7df;--admin-shadow:0 14px 34px #0f172a14;--admin-shadow-soft:0 8px 22px #0f172a0d;--admin-radius:16px;height:100vh;min-height:100vh;color:var(--admin-text);background:radial-gradient(circle at top left, #0f4fd714, transparent 32%), linear-gradient(180deg, var(--admin-bg-soft), var(--admin-bg));--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;grid-template-columns:284px minmax(0,1fr);font-family:Inter,Noto Sans TC,Microsoft JhengHei,Arial,sans-serif;font-size:14px;line-height:1.55;display:grid;overflow:hidden}.db-admin-page *,.db-admin-page :before,.db-admin-page :after{box-sizing:border-box}.db-admin-page button,.db-admin-page input,.db-admin-page textarea,.db-admin-page select{font:inherit}.db-admin-page h1,.db-admin-page h2,.db-admin-page h3,.db-admin-page h4,.db-admin-page p{margin-top:0}.db-admin-sidebar{background:linear-gradient(180deg, #111827fa, #0b1220fa), var(--admin-sidebar);z-index:5;border-right:1px solid #ffffff14;flex-direction:column;gap:16px;height:100vh;padding:18px 14px;display:flex;position:sticky;top:0;overflow-y:auto;box-shadow:12px 0 28px #0f172a1f}.db-admin-sidebar::-webkit-scrollbar{width:8px;height:8px}.db-admin-main::-webkit-scrollbar{width:8px;height:8px}.online-service-messages::-webkit-scrollbar{width:8px;height:8px}.online-service-session-list::-webkit-scrollbar{width:8px;height:8px}.db-admin-sidebar::-webkit-scrollbar-thumb{background:#94a3b86b;border-radius:999px}.db-admin-main::-webkit-scrollbar-thumb{background:#94a3b86b;border-radius:999px}.online-service-messages::-webkit-scrollbar-thumb{background:#94a3b86b;border-radius:999px}.online-service-session-list::-webkit-scrollbar-thumb{background:#94a3b86b;border-radius:999px}.db-admin-brand{border-bottom:1px solid #ffffff1a;align-items:center;gap:12px;min-height:66px;padding:10px 10px 16px;display:flex}.db-admin-logo{color:#fff;background:linear-gradient(135deg,#f4aa2e,#e48216);border-radius:12px;flex:none;place-items:center;width:42px;height:42px;font-size:20px;font-weight:900;display:grid;box-shadow:0 14px 24px #e4821647}.db-admin-brand strong,.db-admin-brand span{display:block}.db-admin-brand strong{color:#fff;letter-spacing:.02em;font-size:15px;font-weight:850;line-height:1.2}.db-admin-brand span{color:#e2e8f0a3;letter-spacing:.03em;margin-top:3px;font-size:12px}.db-admin-nav.grouped,.db-admin-nav{gap:14px;display:grid}.db-admin-nav-group{gap:8px;display:grid}.db-admin-nav-group-title{padding:0 10px}.db-admin-nav-group-title strong{color:#ffffffb8;letter-spacing:.08em;font-size:12px;font-weight:800;display:block}.db-admin-nav-group-title span{color:#e2e8f061;margin-top:2px;font-size:11px;line-height:1.4;display:block}.db-admin-nav-list{gap:4px;display:grid}.db-admin-nav button,.db-admin-logout{color:#e2e8f0b8;text-align:left;cursor:pointer;background:0 0;border:1px solid #0000;border-radius:12px;align-items:center;gap:10px;width:100%;min-height:44px;padding:9px 10px;transition:color .16s,background .16s,border-color .16s,transform .16s;display:flex}.db-admin-nav button:hover,.db-admin-logout:hover{color:#fff;background:#ffffff14;border-color:#ffffff1a}.db-admin-nav button.active{color:#fff;background:linear-gradient(135deg,#0f4fd7f5,#2563ebf0);border-color:#93c5fd57;box-shadow:0 12px 22px #0f4fd742}.db-admin-nav button svg,.db-admin-logout svg{flex:none}.db-admin-nav-text{gap:1px;min-width:0;display:grid}.db-admin-nav-label{color:inherit;font-size:13px;font-weight:800;line-height:1.25}.db-admin-nav-text small{color:currentColor;opacity:.56;text-overflow:ellipsis;white-space:nowrap;font-size:11px;line-height:1.35;display:block;overflow:hidden}.db-admin-logout{color:#fecaca;background:#7f1d1d42;border-color:#f8717129;margin-top:auto;font-weight:800}.db-admin-main{min-width:0;height:100vh;padding:24px 28px 42px;overflow-y:auto}.db-admin-topbar{border:1px solid var(--admin-border);box-shadow:var(--admin-shadow);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#fffffff0;border-radius:18px;justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:18px;padding:20px 22px;display:flex}.db-admin-eyebrow{color:var(--admin-primary);letter-spacing:.1em;text-transform:uppercase;margin-bottom:5px;font-size:12px;font-weight:900}.db-admin-topbar h1,.db-admin-panel-head h2{color:var(--admin-text);letter-spacing:-.025em;margin:0;font-size:24px;line-height:1.22}.db-admin-topbar p,.db-admin-panel-head p,.db-admin-card p,.db-admin-overview-card p,.db-admin-list-head p{color:var(--admin-text-muted);margin:6px 0 0;font-size:13px;line-height:1.68}.db-admin-topbar-actions,.db-admin-actions,.db-admin-inline-actions{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.db-admin-topbar-actions span{min-height:34px;color:var(--admin-text-muted);background:var(--admin-surface-soft);border:1px solid var(--admin-border);white-space:nowrap;border-radius:999px;align-items:center;gap:6px;padding:7px 11px;font-size:12px;font-weight:750;display:inline-flex}.db-admin-panel,.db-admin-card,.db-admin-list-card,.db-admin-form-card,.db-admin-overview-card,.db-admin-map-card,.db-admin-rule-card,.db-admin-workflow-step,.db-admin-checklist-card{border:1px solid var(--admin-border);background:var(--admin-surface);box-shadow:var(--admin-shadow-soft)}.db-admin-panel{border-radius:18px;padding:18px}.db-admin-panel-head{border-bottom:1px solid var(--admin-border);justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:16px;padding-bottom:16px;display:flex}.db-admin-panel-head.compact{margin-top:6px}.db-admin-button,.db-admin-button-secondary,.db-admin-button-danger,.db-admin-upload-button,.db-admin-upload-inline{cursor:pointer;border:1px solid #0000;border-radius:10px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:8px 13px;font-size:13px;font-weight:800;text-decoration:none;transition:background .16s,border-color .16s,color .16s,box-shadow .16s,transform .16s;display:inline-flex}.db-admin-button,.db-admin-upload-button{color:#fff;background:var(--admin-primary);border-color:var(--admin-primary);box-shadow:0 8px 18px #0f4fd729}.db-admin-button:hover,.db-admin-upload-button:hover{background:var(--admin-primary-hover);border-color:var(--admin-primary-hover)}.db-admin-button-secondary,.db-admin-upload-inline{color:var(--admin-text);border-color:var(--admin-border-strong);background:#fff}.db-admin-button-secondary:hover,.db-admin-upload-inline:hover{color:var(--admin-primary);background:var(--admin-primary-soft);border-color:var(--admin-primary-line)}.db-admin-button-danger{color:var(--admin-danger);background:var(--admin-danger-soft);border-color:#fecaca}.db-admin-button-danger:hover{background:#ffe5e5;border-color:#fca5a5}.db-admin-button:disabled,.db-admin-button-secondary:disabled,.db-admin-button-danger:disabled{cursor:not-allowed;opacity:.55;box-shadow:none}.db-admin-upload-button,.db-admin-upload-inline{position:relative;overflow:hidden}.db-admin-upload-button input,.db-admin-upload-inline input{opacity:0;cursor:pointer;position:absolute;inset:0}.db-admin-grid-2,.db-admin-grid-3,.db-admin-overview-grid,.db-admin-map-grid,.db-admin-workflow-grid,.db-admin-rule-grid{gap:12px;display:grid}.db-admin-grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.db-admin-grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.db-admin-overview-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.db-admin-map-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.db-admin-workflow-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.db-admin-rule-grid{grid-template-columns:repeat(4,minmax(0,1fr));margin:12px 0}.db-admin-overview-card,.db-admin-card,.db-admin-list-card,.db-admin-form-card,.db-admin-map-card,.db-admin-rule-card,.db-admin-workflow-step,.db-admin-checklist-card{border-radius:15px;padding:15px}.db-admin-overview-icon{color:#fff;background:linear-gradient(135deg, var(--admin-primary), #2563eb);border-radius:12px;place-items:center;width:42px;height:42px;display:grid}.db-admin-overview-card h3,.db-admin-card h3,.db-admin-list-card h3,.db-admin-checklist-card h3,.db-admin-workflow-step h3,.db-admin-rule-card strong{color:var(--admin-text);margin:10px 0 6px;font-size:16px;line-height:1.35}.db-admin-overview-card button,.db-admin-map-card button{border:1px solid var(--admin-border-strong);color:var(--admin-text);cursor:pointer;background:#fff;border-radius:10px;margin-top:12px;padding:8px 11px;font-size:13px;font-weight:800}.db-admin-overview-card button:hover,.db-admin-map-card button:hover{color:#fff;background:var(--admin-primary);border-color:var(--admin-primary)}.db-admin-divider{background:var(--admin-border);height:1px;margin:18px 0}.db-admin-note,.db-admin-loading,.db-admin-empty,.db-admin-empty-state{color:var(--admin-text-muted);background:var(--admin-warning-soft);border:1px solid #f1d28a;border-radius:13px;padding:14px;font-size:13px}.db-admin-note{align-items:flex-start;gap:8px;margin-top:14px;display:flex}.db-admin-loading,.db-admin-empty,.db-admin-empty-state{text-align:center;background:var(--admin-surface-soft);border-color:var(--admin-border);place-items:center;min-height:96px;display:grid}.db-admin-empty-state{gap:8px}.db-admin-empty-copy{color:var(--admin-text-muted);text-align:center}.db-admin-form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.db-admin-form-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.db-admin-field,.db-admin-field-full,.db-admin-toggle-field{color:var(--admin-text-muted);flex-direction:column;gap:7px;font-size:13px;font-weight:800;display:flex}.db-admin-toggle-field{min-height:42px;color:var(--admin-text);flex-direction:row;align-items:center}.db-admin-toggle-field input{width:18px;height:18px;accent-color:var(--admin-primary)}.db-admin-field input,.db-admin-field textarea,.db-admin-field select,.db-admin-field-full input,.db-admin-field-full textarea,.db-admin-field-full select,.online-service-thread-controls select,.online-service-reply textarea,.db-admin-media-search input{border:1px solid var(--admin-border-strong);width:100%;min-height:40px;color:var(--admin-text);background:#fff;border-radius:10px;outline:none;padding:0 11px;font-size:13px;line-height:1.5;transition:border-color .16s,box-shadow .16s,background .16s}.db-admin-field textarea,.db-admin-field-full textarea,.online-service-reply textarea{resize:vertical;min-height:92px;padding:10px 11px}.db-admin-field input::placeholder,.db-admin-field textarea::placeholder,.db-admin-field-full input::placeholder,.db-admin-field-full textarea::placeholder,.online-service-reply textarea::placeholder,.db-admin-media-search input::placeholder{color:var(--admin-text-subtle)}.db-admin-field input:focus,.db-admin-field textarea:focus,.db-admin-field select:focus,.db-admin-field-full input:focus,.db-admin-field-full textarea:focus,.db-admin-field-full select:focus,.online-service-thread-controls select:focus,.online-service-reply textarea:focus,.db-admin-media-search input:focus{border-color:var(--admin-primary);box-shadow:0 0 0 3px #0f4fd71f}.db-admin-list{gap:12px;display:grid}.db-admin-list-head{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:12px;display:flex}.db-admin-list-head strong,.db-admin-list-head h3{color:var(--admin-text);margin:0;font-size:15px;line-height:1.35}.db-admin-badge-row{flex-wrap:wrap;gap:7px;display:flex}.db-admin-badge{color:var(--admin-text-muted);background:var(--admin-surface-soft);border:1px solid var(--admin-border);border-radius:999px;align-items:center;padding:5px 9px;font-size:12px;font-weight:800;line-height:1.25;display:inline-flex}.db-admin-badge.gold{color:#7c4c0f;background:var(--admin-accent-soft);border-color:#f1cf89}.db-admin-message-content,.db-admin-field-editor{border:1px solid var(--admin-border);color:var(--admin-text-muted);background:var(--admin-surface-soft);white-space:pre-wrap;border-radius:12px;margin-top:10px;padding:12px;font-size:13px;line-height:1.65}.db-admin-field-editor+.db-admin-field-editor,.db-admin-form-card+.db-admin-form-card{margin-top:12px}.db-admin-page-switcher{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:14px;display:grid}.db-admin-page-switcher button{border:1px solid var(--admin-border);color:var(--admin-text-muted);text-align:left;cursor:pointer;background:#fff;border-radius:13px;gap:4px;padding:12px;display:grid}.db-admin-page-switcher button:hover{color:var(--admin-text);border-color:var(--admin-primary-line);background:var(--admin-primary-soft)}.db-admin-page-switcher button.active{color:#fff;background:var(--admin-primary);border-color:var(--admin-primary);box-shadow:0 10px 20px #0f4fd726}.db-admin-page-switcher strong{font-size:14px}.db-admin-page-switcher span{opacity:.84;font-size:12px;line-height:1.45}.db-admin-media-row{grid-template-columns:156px minmax(0,1fr);align-items:start;gap:14px;display:grid}.db-admin-media-preview,.db-admin-venue-preview{min-height:156px;max-height:190px;color:var(--admin-text-subtle);background:var(--admin-surface-soft);border:1px solid var(--admin-border);border-radius:13px;place-items:center;display:grid;overflow:hidden}.db-admin-media-preview img,.db-admin-media-preview video{object-fit:cover;width:100%;height:100%}.db-admin-media-actions{margin-top:12px}.db-admin-media-toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;display:flex}.db-admin-media-search{width:min(390px,100%)}.db-admin-media-filters{flex-wrap:wrap;gap:8px;display:flex}.db-admin-media-filters button{border:1px solid var(--admin-border-strong);min-height:35px;color:var(--admin-text-muted);cursor:pointer;background:#fff;border-radius:10px;padding:7px 11px;font-size:13px;font-weight:800}.db-admin-media-filters button.active,.db-admin-media-filters button:hover{color:#fff;background:var(--admin-primary);border-color:var(--admin-primary)}.db-admin-media-library-grid{grid-template-columns:repeat(auto-fill,minmax(176px,1fr));gap:12px;display:grid}.db-admin-media-library-card{border:1px solid var(--admin-border);box-shadow:var(--admin-shadow-soft);background:#fff;border-radius:14px;overflow:hidden}.db-admin-media-library-preview{height:118px;color:var(--admin-text-subtle);background:var(--admin-surface-soft);border-bottom:1px solid var(--admin-border);place-items:center;display:grid;overflow:hidden}.db-admin-media-library-preview img,.db-admin-media-library-preview video{object-fit:cover;width:100%;height:100%}.db-admin-media-library-body{gap:8px;padding:10px;display:grid}.db-admin-media-library-body strong{color:var(--admin-text);text-overflow:ellipsis;white-space:nowrap;font-size:13px;line-height:1.35;overflow:hidden}.db-admin-media-library-body small,.db-admin-media-url{color:var(--admin-text-muted);font-size:12px;line-height:1.45}.db-admin-media-url{text-overflow:ellipsis;white-space:nowrap;background:var(--admin-surface-soft);border:1px solid var(--admin-border);border-radius:8px;max-width:100%;padding:7px 8px;font-family:Consolas,Monaco,monospace;overflow:hidden}.db-admin-workflow-step{grid-template-columns:46px minmax(0,1fr);align-items:start;gap:12px;min-height:138px;display:grid}.db-admin-workflow-step>strong{color:#fff;background:var(--admin-primary);border-radius:13px;place-items:center;width:42px;height:42px;font-size:13px;font-weight:900;display:grid}.db-admin-rule-card{background:var(--admin-surface-soft)}.db-admin-checklist-card{background:linear-gradient(#f4f8ff,#fff);grid-template-columns:minmax(0,.72fr) minmax(0,1fr);gap:18px;margin-top:12px;display:grid}.db-admin-checklist-card ul{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:0;padding:0;list-style:none;display:grid}.db-admin-checklist-card li{border:1px solid var(--admin-border);min-height:36px;color:var(--admin-text);background:#fff;border-radius:10px;padding:8px 10px 8px 28px;font-size:13px;font-weight:750;position:relative}.db-admin-checklist-card li:before{content:"";background:var(--admin-primary);border-radius:999px;width:7px;height:7px;position:absolute;top:15px;left:11px}.db-admin-map-card-head{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:12px;display:flex}.db-admin-map-card-head strong,.db-admin-map-card-head span,.db-admin-map-card-head em{display:block}.db-admin-map-card-head strong{color:var(--admin-text);font-size:15px}.db-admin-map-card-head span{color:var(--admin-text-muted);margin-top:3px;font-size:12px}.db-admin-map-card-head em{color:var(--admin-success);background:var(--admin-success-soft);white-space:nowrap;border:1px solid #bde8d0;border-radius:999px;padding:5px 8px;font-size:12px;font-style:normal;font-weight:800}.customer-service-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:14px;display:grid}.customer-service-summary-grid article{border:1px solid var(--admin-border);box-shadow:var(--admin-shadow-soft);background:#fff;border-radius:15px;padding:14px}.customer-service-summary-grid strong{color:var(--admin-primary);font-size:24px;line-height:1.1;display:block}.customer-service-summary-grid span{color:var(--admin-text-muted);margin-top:5px;font-size:13px;font-weight:800;display:block}.customer-service-switcher{grid-template-columns:repeat(2,minmax(0,1fr))}.online-service-layout{grid-template-columns:330px minmax(0,1fr);gap:14px;min-height:560px;display:grid}.online-service-session-list{border:1px solid var(--admin-border);background:var(--admin-surface-soft);border-radius:15px;align-content:start;gap:8px;max-height:640px;padding:8px;display:grid;overflow-y:auto}.online-service-session-list button{border:1px solid var(--admin-border);color:var(--admin-text-muted);text-align:left;cursor:pointer;background:#fff;border-radius:13px;gap:6px;padding:12px;display:grid}.online-service-session-list button:hover,.online-service-session-list button.active{border-color:var(--admin-primary-line);background:var(--admin-primary-soft)}.online-service-session-list button span,.online-service-thread-head{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.online-service-session-list strong{color:var(--admin-text);font-size:14px}.online-service-session-list em{color:#fff;background:var(--admin-danger);border-radius:999px;place-items:center;min-width:22px;height:22px;font-size:12px;font-style:normal;font-weight:900;display:inline-grid}.online-service-session-list small,.online-service-thread-head span,.online-service-message small{color:var(--admin-text-subtle);font-size:12px}.online-service-session-list p{color:var(--admin-text-muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0;font-size:13px;line-height:1.45;display:-webkit-box;overflow:hidden}.online-service-session-meta{flex-wrap:wrap;gap:6px;display:flex}.online-service-session-meta b,.online-service-session-meta i{color:var(--admin-text-muted);background:var(--admin-surface-soft);border:1px solid var(--admin-border);border-radius:999px;padding:4px 7px;font-size:11px;font-style:normal;line-height:1.2}.online-service-thread{border:1px solid var(--admin-border);background:#fff;border-radius:15px;grid-template-rows:auto minmax(0,1fr) auto;display:grid;overflow:hidden}.online-service-thread-head{border-bottom:1px solid var(--admin-border);background:#fff;padding:14px}.online-service-thread-head 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